Frequently Asked Questions
Need help?
Whether you’re hunting for the perfect fit, tracking an order, or just want some pet‑care advice, our friendly Petipals team is here for you. Drop us a message via email below—we’ll get back to you within 48 hours and make sure both you and your furry friend are taken care of.
Shipping & Delivery
Do you ship globally?
Yes! Petipals ships to pet lovers around the world. Wherever you are, you can enjoy our curated selection of cat and dog accessories.
How long will it take to receive my order?
Once shipped, deliveries typically take 5–10 business days, depending on your location and local postal services.
When do you process and dispatch orders?
We process orders every business day. If you place your order before 19:00 NZT on a business day, we’ll dispatch it the same day.
Is there a minimum order for free shipping?
Orders of USD $69 or more qualify for free standard shipping. Shipping fees apply to smaller orders.
Orders & Tracking
How can I track my shipment?
Once your package is dispatched, you’ll receive an email with a tracking number and link. Use this to monitor your delivery status in real time.
Can I change or cancel my order?
If you need to modify or cancel an order, please contact us within one hour of placing it. After that window, processing starts and changes may not be possible.
Unable to find satisfactory answers?